How does this work?

Just visit our online quote page, fill in all your laptop details and a price will be emailed back to you. If you would like to go ahead, just accept the price fill in your personal and payment details, send your laptop in to us, we receive your laptop, check it in and get payment across to your chosen method within 48 hours. You can find out more by visiting our how it works page.

What promises do mattmac make?

We guarantee to completely eradicate all of your data on your laptops. We guarantee a top-notch level of customer service and support.

What does your inspection consist of?

The first part of the inspection is to check the details you have entered in the quote match the specs and condition of the laptop you have sent. We then contact the local authorities to make sure it has not been reported stolen. Once we are satisfied they match, we will test the laptop is functioning properly. On completion, we close off the paperwork and issue your payment and then data wipe the system. If there is a problem, we will contact you right away.

How do I find out what my laptop is worth?

Simply fill out the online form we will get back to you very quickly with an estimate. The final price will depend upon the physical inspection of the machine. Use our Grading Page to see and select what grade you think your machine fits into.

How do I find out the laptop specification details?

On the back of the unit or go to the Apple logo top left on screen click this.

How long is my quote valid for?

The website prices change on a daily basis so we suggest securing your price as soon as possible but quotes are held for 14 days after you confirm an order.

I have sensitive information stored on my laptop's hard drive. Should I erase it myself?

It is up to you. We fully erase and reformat each and every hard disk we receive to make sure your data is safe.

Do you buy any other computer devices?

We only buy laptops we do not buy iPhones or iPads.

What do I need to send to you?

Send your laptop, the charger and any software that come with it. Keep the posting receipt for your proof of postage.

How do I have to package my laptop?

If you are packaging your laptop yourself we suggest you use a sturdy box and bubble wrap you item to avoid any damage in transit.

How do I get the box back to you?

Just attach the label we email you to the outside of the box. Make sure it’s sealed securely then take it to any UK post office and hand it over, it’s completely free and you don’t need to wait in all day for a courier to collect.

If I cancel how much will it cost to get my laptop back?

There is no charge for any laptops returned to the customer. Your laptop will be returned within 14 days.

What payment methods do you support?

We will make payment by bank transfer so its fats and safe. Once a price has been agreed you will be asked for your bank details then payment is made and proof sent.

When do I get paid?

Your money will be in your account typically within one/ two working days.